A few weeks ago, Social Commerce Today published an article about Taco Bell’s struggles to effectively utilize Facebook with their social media tactics to drive traffic to their stores. Their offer for free tacos for 6 million fans only reaped a 3% response rate. So much for the old adage that anything with “FREE” in the offer motivates buyers.
On the other hand, P&G sold 1000 diapers in less than 60 minutes on Facebook. Free vs fee, and fee wins? What gives?
The author hit it on the head when they noted two major obstacles:
1) The Taco Bell offer lacked the offer of convenience. One had to actually get in their car and drive to Taco Bell to get it. Apparently in our increasingly couch potato society this constitutes hardship, and whether you agree with it or not, that’s the reality.
2) There was nothing exclusive about the offer. Taco Bell’s free taco was the same product one could get for 99¢. Not a big price differential especially since one had to print off the coupon to get the free taco. P&G’s diaper offer, on the other hand, was introducing a new product that could not be purchased anywhere else.
Social media is just as much about being exclusive (in terms of info and offers) as it is about being inclusive (dialogue with the public).
The takeaway? To use social media such as Facebook to motivate consumer behavior, make it easy, make it quick and make it exclusive.
I have noticed an uptick in some of the marketing forums I review, where debates about defining social media are taking main-stage. What’s interesting is how long we seem to have been talking about this “new trend”, although I would propose that this does not really qualify as a “trend” any longer; it’s part of our daily experience.
These were the wise words from a respected boss years ago. He was speaking to the issue of improving sales, but as 
Mr. Peanut is making a comeback. For those of us seasoned enough to remember the original Mr. Peanut (hey, I had a Mr. Peanut Peanut Butter maker when I was 5) this is a nice and comfortable flashback. But will the new Mr. Peanut campaign resonate with a younger crowd? The ad firm thankfully did put a gray flannel suit on him, although being au naturale in the new millenium is not really as risque as it might have been 3o years ago.
Recession, sell-offs, layoffs, closings, bailouts – is it a reason for businesses to despair or an opportunity for a second chance? It is often said that Americans are by far one of the most optimistic cultures on the globe, although it would not necessarily seem that way if you polled a few friends these days. But even with the prolonged negative news, at some point we just have to say, “Okay, enough of this, let’s pick up the pieces and get things back on track!” It does not mean instant success or magical profitability or zero unemployment. It just means putting on a new attitude and a creating a reason to keep plugging along.
One of my new marketing colleagues, 
